Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how hobi77 ("we," "us," "our," or the "Company") collects, uses, stores, protects, and shares personal information obtained from users ("you," "your," or "Player") of the hobi77 platform located at https://hobi77.cam (the "Website" or "Platform"). This Policy applies to all services offered through the Platform, including casino games, live dealer tables, sports betting, and togel lottery markets.

By creating an account, accessing the Website, or using any hobi77 services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Policy, you must immediately discontinue use of the Platform and refrain from creating an account.

hobi77 is committed to protecting your privacy and complying with applicable data protection regulations. We implement industry-standard security measures to safeguard your personal information and maintain transparency about how your data is handled throughout your relationship with our Platform.

2. Information We Collect

hobi77 collects several categories of personal information necessary to operate the Platform, verify your identity, process transactions, comply with legal obligations, and provide customer support. The specific information we collect includes:

2.1 Information You Provide Directly

Account Registration Information

• Personal Identifiers: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address (street, city, province, postal code)
• Login Credentials: Username, password (stored in encrypted form), security questions and answers
• Government-Issued ID: Indonesian identification card (KTP), passport, or driver's license number and images uploaded for identity verification

Financial and Payment Information

• Banking Details: Bank account number, bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), account holder name
• E-Wallet Information: OVO, DANA, GoPay, ShopeePay, or LinkAja account identifiers
• Transaction Records: Deposit and withdrawal amounts, payment method used, transaction dates and times, transaction status

Communications and Support

• Customer Support Inquiries: Any information you provide when contacting our support team via live chat, email, or phone
• Marketing Preferences: Communication opt-in/opt-out choices, language preferences

2.2 Information Collected Automatically

Device and Technical Information

• Device Identifiers: IP address, device type, operating system, browser type and version, screen resolution
• Usage Data: Pages visited, games played, bet history, session duration, referral source, clickstream data
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, local storage (see Section 8 for detailed cookie information)

Gaming Activity

• Bet Records: Game type, stake amount, odds, win/loss outcomes, timestamps
• Account Activity: Login times, logout times, balance changes, bonus claims, promotional participation
• Responsible Gaming Data: Self-imposed limits, self-exclusion requests, session time tracking

2.3 Information from Third Parties

In limited circumstances, hobi77 may receive information about you from third-party sources, including:

• Payment Processors: Transaction status, fraud screening results, payment verification data
• Identity Verification Services: Document authentication, age verification, address verification
• Fraud Prevention Services: Risk scores, device fingerprinting, behavioral analysis
• Regulatory and Law Enforcement: Information required to comply with legal obligations or investigations

3. How We Use Your Information

hobi77 uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account
• Authenticating your identity during login and security checks
• Processing deposits, withdrawals, and adjusting account balances
• Providing access to games, betting markets, and platform features
• Recording game outcomes, bet history, and transaction records
• Managing bonuses, promotions, and loyalty rewards

3.2 Verification and Compliance

• Identity Verification (KYC): Confirming you are at least 21 years of age, verifying your identity against government-issued documents, and ensuring you are legally permitted to use our services
• Anti-Money Laundering (AML): Detecting and preventing money laundering, terrorist financing, and other financial crimes
• Responsible Gaming: Monitoring gameplay patterns, enforcing self-imposed limits, identifying problem gambling behaviors
• Regulatory Compliance: Meeting obligations under applicable gaming, financial, and data protection laws

3.3 Security and Fraud Prevention

• Detecting and preventing fraud, cheating, collusion, and other prohibited activities
• Identifying duplicate accounts and bonus abuse
• Monitoring for unusual betting patterns or account access
• Protecting against unauthorized access, cyber attacks, and data breaches
• Investigating disputes, complaints, and terms violations

3.4 Communications and Customer Support

• Responding to inquiries submitted via live chat, email, or phone
• Sending transactional notifications (deposit confirmations, withdrawal status, bonus awards)
• Providing account statements, payment receipts, and regulatory documentation
• Notifying you of changes to the Platform, Terms, or this Privacy Policy

3.5 Marketing and Personalization (With Your Consent)

• Sending promotional offers, bonus announcements, and special event notifications
• Personalizing game recommendations based on your play history
• Conducting customer satisfaction surveys
• Inviting participation in VIP programs and exclusive promotions

Note: You may opt out of marketing communications at any time by adjusting your account settings or clicking the unsubscribe link in our emails. Opting out does not affect transactional or service-related communications.

3.6 Analytics and Platform Improvement

• Analyzing usage patterns to improve website performance and user experience
• Testing new features and game offerings
• Conducting statistical analysis on player behavior (in aggregated, anonymized form)
• Optimizing mobile responsiveness and cross-device compatibility

4. Legal Basis for Processing (GDPR Compliance)

For users whose data is subject to the European Union General Data Protection Regulation (GDPR) or similar data protection laws, hobi77 processes personal information under the following legal bases:

• Contractual Necessity: Processing required to fulfill our Terms & Conditions, process transactions, and provide gaming services you have requested
• Legal Obligation: Compliance with KYC/AML regulations, tax reporting, age verification, and other legal requirements
• Legitimate Interests: Fraud prevention, security monitoring, platform improvement, and protecting the rights of hobi77 and our players
• Consent: Marketing communications, optional data collection, and non-essential cookies (consent may be withdrawn at any time)

5. Data Sharing and Disclosure

hobi77 does not sell your personal information to third parties. However, we may share your data with selected third parties under the following circumstances:

5.1 Service Providers and Partners

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) to process deposits and withdrawals
• Identity Verification Services: KYC/AML compliance providers to verify identity documents and screen for fraud
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other software suppliers to deliver game content
• Cloud Infrastructure: Secure hosting and data storage providers
• Customer Support Tools: Live chat platforms and ticketing systems

All third-party service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

5.2 Legal and Regulatory Requirements

hobi77 may disclose your personal information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal processes, court orders, subpoenas, or government investigations
• Cooperate with law enforcement, regulatory authorities, or tax agencies
• Enforce our Terms & Conditions or investigate potential violations
• Protect the rights, property, or safety of hobi77, our players, or the public
• Prevent fraud, money laundering, or other illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity. You will be notified via email and/or prominent notice on the Website before your data is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

hobi77 may share aggregated, anonymized data that does not identify individual players with business partners, advertisers, or research organizations. This data is used for industry analysis, benchmarking, and marketing purposes only.

6. Data Security Measures

hobi77 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

6.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption. Passwords are stored using industry-standard cryptographic hashing (bcrypt or equivalent).
• Secure Infrastructure: Our servers are hosted in secure, ISO 27001-certified data centers with physical access controls, surveillance, and redundant power/network systems.
• Firewall Protection: Multi-layer firewalls and intrusion detection/prevention systems monitor and block malicious traffic.
• Data Segregation: Payment information is processed through PCI-DSS compliant gateways and is never stored on hobi77 servers.
• Regular Backups: Automated daily backups ensure data recovery in case of system failure.

6.2 Administrative Safeguards

• Access Controls: Only authorized personnel with legitimate business needs can access personal data. Access is logged and audited.
• Employee Training: All staff undergo regular data protection and security awareness training.
• Third-Party Audits: Independent security firms conduct annual penetration testing and vulnerability assessments.
• Incident Response: We maintain a documented breach response plan to quickly detect, contain, and remediate security incidents.

6.3 Your Responsibility

While hobi77 implements robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password (minimum 8 characters with letters, numbers, and symbols)
• Never share your password with anyone or use the same password across multiple websites
• Log out after each session, especially on shared or public devices
• Enable two-factor authentication (2FA) if available in your account settings
• Immediately report any suspicious account activity to [email protected]

Important: hobi77 will never ask you to provide your password via email, phone, or live chat. Any such request is a phishing attempt and should be reported immediately.

7. Data Retention and Deletion

hobi77 retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, and resolve disputes.

7.1 Retention Periods

7.2 Account Closure and Data Deletion

When you close your hobi77 account or request data deletion, we will:

• Deactivate your account and prevent further logins within 48 hours
• Process withdrawal of any remaining balance per standard procedures
• Delete or anonymize personal data that is no longer required for legal or legitimate business purposes
• Retain certain data as required by law (financial records, KYC documents, fraud records) for the periods specified above

To request account closure and data deletion, contact our support team at [email protected]. We will respond within 30 days and guide you through the process.

8. Cookies and Tracking Technologies

hobi77 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files placed on your device by your web browser when you visit a website. Cookies allow the website to recognize your device and remember certain information about your preferences and activities.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core features like account login, payment processing, and session management. You cannot opt out of essential cookies.
• Performance Cookies: Collect anonymous information about how you use the Platform, such as which pages are visited most often. This helps us improve website performance and user experience.
• Functional Cookies: Remember your preferences (language, region, screen settings) to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and promotional content. These cookies require your consent.

8.3 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each session. Note that blocking essential cookies may prevent certain Platform features from functioning properly.

To adjust your cookie preferences on hobi77, access the cookie settings link in the footer of our website or contact [email protected] for assistance.

9. Your Privacy Rights

hobi77 respects your rights regarding your personal data. Depending on your location, you may have the following rights:

9.1 Right of Access

You have the right to request a copy of the personal information we hold about you. This includes account details, transaction history, game records, and communications. We will provide the data in a commonly used electronic format within 30 days of your request.

9.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most account information directly through your account settings or by contacting customer support.

9.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes collected, when you withdraw consent, or when processing is unlawful. Note that we may be legally required to retain certain data (KYC documents, financial records) for specified periods.

9.4 Right to Restrict Processing

You may request that we limit how we use your personal data in specific situations, such as during verification of data accuracy or pending resolution of a legal claim.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider, where technically feasible.

9.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests by explaining your specific situation.

9.7 Right to Withdraw Consent

Where processing is based on your consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before consent was withdrawn.

9.8 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." Include your full name, registered email address, and specific right you wish to exercise. We will verify your identity and respond within 30 days.

10. International Data Transfers

hobi77 operates internationally and may transfer your personal information to servers located outside Indonesia. When we transfer data across borders, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Transfer mechanisms may include:

• Standard Contractual Clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for intra-group transfers
• Your explicit consent for specific transfers

11. Children's Privacy

hobi77 services are strictly intended for users aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. Our age verification processes are designed to prevent minors from accessing the Platform.

If we discover that we have inadvertently collected personal information from a person under 21, we will immediately delete that information and permanently close the associated account. Parents or guardians who believe their child has provided information to hobi77 should contact us immediately at [email protected].

12. Changes to This Privacy Policy

hobi77 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The "Last Updated" date at the top of this document indicates when the Policy was most recently revised.

Material changes to this Privacy Policy will be communicated through:

• Prominent notice on the hobi77 homepage for 30 days following the change
• Email notification to your registered email address
• In-account notification upon your next login

Your continued use of the Platform after notification of changes constitutes acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you must discontinue use of hobi77 services and may request account closure and data deletion.

13. Contact Us and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or how hobi77 handles your personal information, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Concern"
• Live Chat: Available 24/7 through the Platform
• Response Time: Within 48 hours for privacy-related inquiries

Our Data Protection Officer will investigate your concern and provide a detailed response. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.